{"id":9,"date":"2026-09-04T05:54:19","date_gmt":"2026-09-04T05:54:19","guid":{"rendered":"https:\/\/www.dalbirrana.com\/index.php\/portfolio\/enterprise-knowledge-base\/"},"modified":"2026-09-04T05:54:19","modified_gmt":"2026-09-04T05:54:19","slug":"enterprise-knowledge-base","status":"publish","type":"case_study","link":"https:\/\/www.dalbirrana.com\/portfolio\/enterprise-knowledge-base\/","title":{"rendered":"Enterprise Knowledge Base"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>A healthcare software support team was answering the same tickets over and over, while past solutions sat locked in closed tickets. I designed an AI-powered knowledge base that turns resolved tickets into trusted, searchable articles \u2014 with a human always in the loop.<\/p>\n","protected":false},"featured_media":0,"menu_order":1,"template":"","case_type":[],"class_list":["post-9","case_study","type-case_study","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/case_study\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/types\/case_study"}],"version-history":[{"count":0,"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/case_study\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/media?parent=9"}],"wp:term":[{"taxonomy":"case_type","embeddable":true,"href":"https:\/\/www.dalbirrana.com\/wp-json\/wp\/v2\/case_type?post=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}